Refund and Return Policy 

At BLUE + IVORY, every item is made to order with care, and many pieces are customized specifically for you. Because of this, most orders are non-refundable. However, we want you to absolutely love your item, so we offer a limited 7-day policy for issues that are our responsibility.

Returns & Refund Eligibility (Within 7 Days)

Because all items are custom-made, we do not accept returns or refunds due to sizing, color preference, or change of mind.

We gladly offer a replacement or refund only if:

• Your item arrives damaged

• Your item arrives with an error we made

• You received the wrong item

To qualify, you must contact us within 7 days of delivery with photos of the issue.

📩 Email: [your email]
📱 Instagram: @blue

Order Changes & Cancellations

Once an order is placed, production begins quickly.

• We cannot cancel or change orders after 12 hours.

• If you request a cancellation before production has started, a $20 design/digitizing fee will be deducted from your refund.

• Orders already in production cannot be canceled or refunded.

Shipping Fees

• All shipping costs are the customer’s responsibility, including return shipping and international customs fees.

• Shipping fees are non-refundable under any circumstance.

• We recommend using a tracked shipping method for any approved returns.

Discounted Items

Orders placed with a promotional code, sale price, or discount are not eligible for returns, exchanges, or replacements unless defective.

Lost or Stolen Packages

Once an order has shipped, responsibility transfers to the carrier.

• We are not liable for lost, stolen, delayed, or mis-delivered packages.

• Please contact your local post office with your tracking number to file a claim.

• We are unable to reimburse lost or stolen packages.

Our Promise

We truly want you to love your custom item. If something is wrong, please reach out — we will always do our best to help and make things right within our policy.

 

❤️ Thank you for supporting a small business!